Handing over your property to a concierge is a major decision. It is crucial to ask the right questions to ensure their professionalism and the transparency of their management.
- Clarify the structure of fees and commissions.
- Understand how cleaning and maintenance are handled.
- Ask what pricing strategy will be applied to your property.
Questions about transparency and costs
Make sure there are no hidden fees and that the model is aligned with your interests.
- Do you take a commission on the cleaning fees?
- Is the contract without a strict time commitment?
- Will I have access to a detailed reporting of my income?
Questions about operations
The quality of execution on the ground will make the difference for guest reviews.
- How do you select your cleaning providers?
- Who pays for minor repairs (bulbs, light plumbing)?
- Do you have a team available 24/7 for guest emergencies?
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